why cant i log out of canvas? (2024)

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'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

why cant i log out of canvas? (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

why cant i log out of canvas? (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

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`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

why cant i log out of canvas?

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why cant i log out of canvas? (14)

kassandrahayala

Community Novice

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‎10-01-201912:10 AM

my canvas wont let me log out. i click on the log out button but when i refresh the page it still has me logged in.. HELP

Solved!Go to Solution.

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why cant i log out of canvas? (15)

Bobby2

Community Champion

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‎10-01-201904:44 AM

Hi @kassandrahayala why cant i log out of canvas? (16)Thank Youfor your question.

That sounds frustrating.

I borrowed an answer fromKelley L. Meeusen. I assume it will work for you.

Teachers logout the same as any other user in Canvas....

  • click "Account" in the left-side global navigation menu, then
  • Choose "Log Out".

why cant i log out of canvas? (17)

If for some reason the Logout button you're seeing in the screenshot doesn't display for you, try clearing the cache and cookies in your browser, then close the window and relaunch. You should then be logged out of Canvas.How do I clear my browser cache on a Mac?andHow do I clear my browser cache on a PC?provide guidance.

Sing out if you need a hand.

View solution in original post

This reply answered my question

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why cant i log out of canvas? (18)

Bobby2

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‎10-01-201904:44 AM

Hi @kassandrahayala why cant i log out of canvas? (19)Thank Youfor your question.

That sounds frustrating.

I borrowed an answer fromKelley L. Meeusen. I assume it will work for you.

Teachers logout the same as any other user in Canvas....

  • click "Account" in the left-side global navigation menu, then
  • Choose "Log Out".

why cant i log out of canvas? (20)

If for some reason the Logout button you're seeing in the screenshot doesn't display for you, try clearing the cache and cookies in your browser, then close the window and relaunch. You should then be logged out of Canvas.How do I clear my browser cache on a Mac?andHow do I clear my browser cache on a PC?provide guidance.

Sing out if you need a hand.

This reply answered my question

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why cant i log out of canvas? (21)

sapoepsilon

Community Novice

In response to Bobby2

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‎01-11-202312:56 PM

Hitting logout button doesn't log me out on Safari!

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why cant i log out of canvas? (22)

why cant i log out of canvas? (23)Chris_Hofer

Community Coach

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‎01-11-202303:09 PM

@sapoepsilon...

That is a bit strange! Are you able to try logging in/out using a different browser such as Mozilla Firefox or Google Chrome? In general, these two browsers are good choices when navigating around your Canvas course(s). You can run a browser check and see additional information by looking at this Guide:What are the browser and computer requirements for Instructure products?.

Another thing you can try is to clear your browser history/cache. Once you do that, close your browser completely. Then, re-start the browser and log back in to Canvas. Hopefully you'll be able to log out whenever you need to.

  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?

Beyond this, I would recommend that you reach out to Canvas Support directly...as they may have some other suggestions for you to try.

  • How do I get help with Canvas as a student?
  • How do I get help with Canvas as an instructor?

Please keep us posted here in the Community if you have any other questions about this...thanks!

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why cant i log out of canvas? (25)chriscas

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‎01-11-202303:17 PM

@sapoepsilon,

To add one more thing to what@Chris_Hofermentioned...

If you're logging in with school/university credentials, it may be that the school has a typo in their logout address or that their login system is malfunctioning. I would let a Canvas administrator (usually in the IT / eLearning / Digital Education) areas of your school know you're having an issue so they can check whether or not it's a global issue and get it fixed if it is.

-Chris

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why cant i log out of canvas? (26)

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