Canvas Login Problem (2024)

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'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

Canvas Login Problem (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

Canvas Login Problem (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

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`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

Canvas Login Problem (14)

shaniqua_spauld

Community Novice

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‎01-06-202003:19 PM

I am trying to get onto Canvas on my labtop. I can log in on my phone but when I input the same information for my laptop it says invalid username or password. Please help!

Solved!Go to Solution.

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Canvas Login Problem (15)

Canvas Login Problem (16)mzimmerman

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‎01-07-202010:20 AM

Hello Shaniqua,

Welcome to the Canvas Community! This is a public discussion board for Canvas users from schools all over the world.

Since you can log in successfully through the Canvas app on your phone, it sounds like you may not be using the correct URL to get to your school's Canvas server. You may be accidentally going to the "free" public Canvas server at https://canvas.instructure.cominstead, and you won't have an account there unless you have made one. (That's also probably not where your courses are!)

First, contact the Help Desk at your school and confirm what the correct URL is to get to your school's Canvas server. If you are using the correct URL to get your school's Canvas and are still having problems logging in, you'll want to have the school's Help Desk assist you with your account.

Mike

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This reply answered my question

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Canvas Login Problem (17)

Canvas Login Problem (18)mzimmerman

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‎01-07-202010:20 AM

Hello Shaniqua,

Welcome to the Canvas Community! This is a public discussion board for Canvas users from schools all over the world.

Since you can log in successfully through the Canvas app on your phone, it sounds like you may not be using the correct URL to get to your school's Canvas server. You may be accidentally going to the "free" public Canvas server at https://canvas.instructure.cominstead, and you won't have an account there unless you have made one. (That's also probably not where your courses are!)

First, contact the Help Desk at your school and confirm what the correct URL is to get to your school's Canvas server. If you are using the correct URL to get your school's Canvas and are still having problems logging in, you'll want to have the school's Help Desk assist you with your account.

Mike

This reply answered my question

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Canvas Login Problem (19)

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